Privacy Policy

1. Who we are

VibeLive is a video and audio live streaming app for iOS and Android. Under Brazil’s General Data Protection Law (LGPD, Law No. 13,709/2018), we are the controller of your personal data: we decide how and why it is processed.

For any privacy matter, including contacting our Data Protection Officer (DPO), write to privacy@vibelive.chat.

2. When this policy applies

This policy applies to the VibeLive app and to the vibelive.chat website. It complements the Terms of Use.

How this website uses your browser’s local storage is explained in the Cookie Policy.

3. Data we collect

We collect what we need to run the app, keep the community safe and pay creators.

Data you provide

• Sign-up: name, email, date of birth and profile photo. If you sign in with Apple or Google, we receive the basic data you authorize from them, such as your name and email.
• Content you create: lives, replays, clips, posts, reels, comments, chat messages and direct messages.
• Creator application: your intro video and the information you submit.
• Withdrawal data (creators): what we need to pay you, such as your full name, CPF or CNPJ (Brazilian tax ID) and PIX key.
• Identity verification: when required to release withdrawals.

Data generated by your use

• Activity history: lives watched and hosted, gifts sent and received, purchases, levels, missions and message metadata (such as who sent a message, to whom and when).
• Device and technical data: device model, operating system, IP address, app version and crash logs.
• Notification token: the identifier that lets us send push notifications to your device.
• Live recordings: lives may be recorded for moderation, with a notice before you go live.

Payment data

Coin purchases are processed by the App Store, Google Play or the payment provider (for PIX or card). We receive the purchase confirmation and the information needed to credit your coins and prevent fraud.

4. How we use your data

We use your data to:

• create and maintain your account and confirm that you are 18 or older;
• run the app: stream lives, deliver messages and gifts, and show the feed, reels, rankings, levels and missions;
• process coin purchases, pay creator withdrawals and calculate agency commissions;
• translate text automatically when you use that feature;
• send notifications, such as reminders for scheduled lives and notices about your account;
• moderate content, review reports and prevent fraud, scams and abuse;
• run the referral program;
• provide support;
• understand crashes and improve the app;
• meet legal obligations and respond to requests from authorities.

5. Legal bases

Under the LGPD, all processing of personal data needs a legal basis. The ones we rely on are:

• Performance of a contract: to maintain your account, provide the app’s features, process purchases and pay creators.
• Legitimate interest: for safety, moderation, fraud prevention and improving the app, always respecting your rights and what you can reasonably expect.
• Compliance with a legal obligation: to keep the access logs required by Brazil’s Internet Civil Framework (Marco Civil da Internet), keep financial and tax records and comply with orders from authorities.
• Consent, where applicable: for example, to send push notifications. You can withdraw your consent at any time in the app or device settings.

6. Automated moderation

To keep the community safe:

• messages and text go through automated filters (banned words, links, contact details and spam), and lives and posts may go through automated video, text and audio analysis. Flagged cases are reviewed by people;
• lives may be recorded and automatically analyzed for moderation, and you see a notice about this before you go live;
• some content may be removed or restricted based on this automated analysis.

You have the right to request a review of decisions made solely through automated processing that affect your interests. To do so, use the appeal option in the app or write to privacy@vibelive.chat.

7. Who we share data with

VibeLive does not sell your personal data. We share only what is necessary, and only to make the service work, with:

• payment providers, to process purchases and pay withdrawals;
• app stores (App Store and Google Play), for purchases and app distribution;
• infrastructure and hosting providers, for servers and storage;
• video streaming providers, to broadcast lives in real time;
• authentication providers (sign in with Apple or Google), for login;
• analytics and crash monitoring providers, to understand errors and improve the app;
• moderation providers, to help identify content that breaks the rules.

We also share data with authorities when required by law or a court order, and to report crimes, especially those involving minors.

What other people see

Your public profile and the content you post are visible to other users, depending on the feature used (a private live, for example, has a restricted audience). If you are a creator linked to an agency, the agency can see the results of your work in the app.

8. International transfers

Part of our cloud infrastructure and some of our providers may be located outside Brazil, so your data may be transferred to other countries. When that happens, we apply the safeguards required by the LGPD, such as appropriate contractual clauses and choosing providers with compatible data protection standards.

9. How long we keep data

We keep your data while your account is active. After you delete your account, we delete or anonymize your data, except when we need to keep it longer:

• app access logs (date, time and IP address): 6 months, as required by the Marco Civil da Internet;
• financial records (purchases, gifts and withdrawals): for the period required by tax and accounting laws;
• data needed to meet other legal obligations, respond to authorities or defend rights in legal proceedings, for as long as necessary;
• records of serious violations, to keep banned accounts from coming back and to cooperate with authorities.

Live recordings made for moderation are kept for as long as needed for moderation and community safety.

10. How we protect data

We use technical and organizational measures to protect your data, such as:

• encrypted connections between the app, the website and our servers;
• restricted access to data, limited to people who need it for their work;
• monitoring to detect unauthorized access and fraud;
• collecting only what is necessary.

No system is 100% secure. If a security incident occurs that could pose a significant risk or harm to you, we will notify you and Brazil’s National Data Protection Authority (ANPD), as required by law.

You can help too: never share your password or verification codes with anyone.

11. Your rights

Under the LGPD (Article 18), you can request:

• confirmation that we process your data;
• access to your data;
• correction of incomplete, inaccurate or outdated data;
• anonymization, blocking or deletion of unnecessary or excessive data, or data processed in violation of the law;
• portability of your data to another provider;
• deletion of data processed based on your consent;
• information about who we share your data with;
• information about the option not to give consent and what happens if you don’t;
• withdrawal of consent;
• review of automated decisions that affect your interests (Article 20).

You can correct much of your data yourself in your profile in the app. For other requests, write to privacy@vibelive.chat. We may ask for some information to confirm it’s you, and we respond within the time limits set by the LGPD. You can also file a complaint with the ANPD.

12. Deleting your account

You can delete your account at any time in the app, under Settings → Delete account.

• Your profile and content stop being visible to others, and your data is deleted or anonymized.
• Some data is kept for the periods explained in section 9.
• If you are a creator, withdraw your available balance before deleting your account.

If you can’t access the app, write to privacy@vibelive.chat.

13. Minors

VibeLive is for adults 18 and over only and does not knowingly collect data from minors. If we identify that an account belongs to a minor, we close the account and delete the data, except data the law requires us to keep or that is needed to protect the minor, such as when reporting to the authorities.

If you know of an account belonging to a minor, report it in the app or write to privacy@vibelive.chat.

14. Changes and contact

We may update this policy. When a change is significant, we will let you know in the app or by email.

• Privacy, LGPD and our Data Protection Officer: privacy@vibelive.chat
• Support: support@vibelive.chat
• Everything else: contact@vibelive.chat